FAQs
Your question not here? Contact us at support@multicorprealty.com
Accounting (6)
Rent Cheques are made payable to Multicorp Realty Inc. Please mail your rent cheque to
3 Forest Gate way, Nepean, ON. K2G 6P2
Print Email transfer is our preferred method of rent payment. Please send your e-transfer to rent@MulticorpRealty.com
Security Question: Rent payment
Security Answer: Multicorp
Please send request email to rent@multicorprealty.com and provide following information.
– Property address
– Name of the tenant
– Phone number of the tenant
– Email address of the tenant
On receipt of above information, office will contact tenant and provide banking information to allow for direct deposit.
No, we don’t have the facility to accept credit cards at this time, but this functionality is coming soon.
Yes, you can. Two step process
Step 1: Contact office and get a void cheque of Multicorp Realty Inc.
Step 2: Authorize your bank to transfer the rent money monthly on 1st of every month,
Option 1: Send your rent via E-Transfer. Email Address: rent@MulticorpRealty.com
Option 2: send your rent via mail. Cheque to be made payable to “Multicorp Realty Inc.” and mail it to “3 Forest Gate way, Nepean, ON. K2G 6P2”
General (7)
Every Building we manage is different and has different set of rules related to parking. Your parking information is mentioned in your Residential lease document. If there is still a question, please send your query in email to Support@MulticorpRealty.com and provide the following information along with your request
Your Question about Parking?
Your property address:
Tenant Name:
Tenant Phone:
MOVE IN PROCEDURE
Step 1: Ensure that all the utilities have been transferred to your name as agreed in the Residential Lease. Please send the confirmation numbers to office via email info@MulticorpRealty.com
Step 2: First and Last month is deposited to the office.
Step 3: You have copy of your signed residential lease and you understand every clause of it, especially your responsibilities.
Step 4: Collect Keys from the office
Step 5: Once you have moved in the house, fill out the MOVE-in Checklist and send to office info@MulticorpRealty.com OR FAX at 613-248-4511.
Yes, every tenant has the responsibility to pay the rent until the time of “Termination of Lease” or “End of Lease”.
Incase of early move-out, tenant still have to pay rent unless;
– it is agreed between the landlord and tenant in writing
OR
– the landlord has rented to next tenant and started collecting rent from next tenant
If there was an accident in the property and has resulted in damages to the property. It is tenant’s responsibility to:
a) Inform the management company as soon as possible. Email at support@MulticorpRealty.com
b) Get the professionals in the trade at tenant’s cost to get the property fixed after getting approval from management company.
c) Submit invoice / warranty associated with the repair to the office. Invoice/warranty can be emailed to office at Support@multicorpRealty.com OR Faxed to 613-248-4511.
Once on a lease, one can not terminate the lease. A tenant has an obligation under the law to complete the commitment. However we understand that there are circumstances where one has to terminate the lease early.
Two Options:
Option 1: Tenant finds a replacement / sublet on its own. Once a potential tenant is found the follow the following steps.
Step 1: Get the rental application filled from the tenant along with an ID. e.g. copy of Driver license.
Step 2: Send $500.00 plus HST non-refundable processing fees to office via certified cheque/ money order or Email transfer at Support@multicorpRealty.com.
Step 3: Send Rental application, copy of the ID to office.
Step 4: Office will evaluate the potential tenant and if approved, lease amendment documents will be prepared to approve the sublet. Other wise, you will be informed about the rejection.
Option 2: Management company to find the replacement / sublet.
Step 1: Deposit one month rent and 500.00 non-refundable processing fees plus HST to the office. Money can be sent via certified cheque/ money order or Email transfer at Support@multicorpRealty.com.
Step 2: Management company will start the process of finding the sub-tenant. Tenant is responsible for the rent until sub-tenant is found or until end of the current lease term.
Step 3: Once a suitable sub-tenant is found, office will prepare the lease amendment documents to approve the sublet.
Please feel free to post your query at support@multicorprealty.com. Our team will get back to you . Thanks.
Please contact Canada Post at 1-866-607-6301 OR go online and request your keys
Have you just moved and need new keys? OR you need the new Keys ( old are lost or damaged)
Complete the online form to request new keys.
- Create a service ticket and fill the appropriate form ( new move-in OR existing customers)
- You’ll receive a notice card when your keys are ready. Bring it along with government-issued photo identification to the post office indicated on your notice card along with proof of residence.
- You can use the notice card to confirm the location and compartment number of your community mailbox.
- The cost to replace lost or stolen community mailbox keys is $29 plus taxes.
- For a new move-ins or If your keys do not work, Canada Post will replace both the lock and your keys at no charge.
Location (1)
We service all areas of Ottawa, but most of the properties that we look after are in Nepean, Kanata and Sandy hill area.
Rental Referrals (3)
When a referral is received at Multicorp Realty, name of the sender is also recorded along with the time stamp of information received.
If this is the unique referral received ( this person is not in our database from some other referral), then a confirmation email will be sent to the sender.
If you have received confirmation email, you will get referral bonus if this person leases a property from Multicorp Realty Inc.
PS: All referrals received are valid for 6 months only.
All referrals are paid within 2 weeks of occupancy by the Tenant.
At Multicorp Realty, we value your referrals and reward as per our following policy.
Referrals received from existing tenants of Multicorp Realty:
Referral bonus for Residential student houses: $200.00 per student
Referral bonus for Residential houses: $500.00 per family
Referral bonus for Commercial clients: $1000.00 per business
Referrals received from OLD tenants of Multicorp Realty OR from public:
Referral bonus for Residential student houses: $100.00 per student
Referral bonus for Residential houses: $250.00 per family
Referral bonus for Commercial clients: $500.00 per business
NOTE: Please keep visiting Referrals section of the website as we do keep having promotions and pay more rewards for some properties.
Reporting Issues (2)
Service tickets are processed based on the severity of the issues.
Life threatening issues: please contact 911.
Emergency issues: All issues that impact the Safety of Tenants or Safety of the Property are dealt on First Priority. Estimated time to start action is within 24 hours of reporting.
Non-Emergency issues: All issues that relates to impacted functionality of the property or that limits the usage of the property by tenant are dealt next. Estimated time to start action is within 48 hours of reporting.
Improvements: These issues are assessed on individual case basis and with the consent of landlord.
Incase of emergency, please contact 911.
For any non-emergency issues or queries, please go to MulticorpRealty.com and send the support ticket.
Alternatively, click on the link below to generate a new ticket.
Utilities (1)
Please contact:
Hydro Ottawa:613 738-6400
Enbridge:1 877 362-7434
Water: Need to send lease documents to city of Ottawa Revenue department.
FAX number: 613-580-2457
Email address: revenue@ottawa.ca
Canada Post: 1-866-607-6301
Print 
PDF