What is the turn around time for a support ticket?
Service tickets are processed based on the severity of the issues.
Life threatening issues: please contact 911.
Emergency issues: All issues that impact the Safety of Tenants or Safety of the Property are dealt on First Priority. Estimated time to start action is within 24 hours of reporting.
Non-Emergency issues: All issues that relates to impacted functionality of the property or that limits the usage of the property by tenant are dealt next. Estimated time to start action is within 48 hours of reporting.
Improvements: These issues are assessed on individual case basis and with the consent of landlord.
Print ← FAQs
